Dispute Resolution

Dear Customer,

Supporting you to exercise your right to complain to an official, third and impartial entity, and as provided for in Law no. 144/215, of September 8, 2015, we have gathered some information that will assist you in this process.

If you are not satisfied with the solution presented by our company in a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contact details we disclose:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Tel.: 213 847 484; Email: cniacc@unl.pt

2. CIMAAL – Center for Information, Mediation and Arbitration of Consumer Disputes in the Algarve

Tel.: 289 823 135; Email: cimail@mail.telepac.pt

3. Consumer Dispute Arbitration Center of the District of Coimbra

Tel.: 239 821 690/289. Email: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Conflict Arbitration Center

Tel.: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Center

Tel.: 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt

6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court

Tel.: 253 422 410; Email: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

Tel.: 253 617 604; Email: geral@ciab.pt

8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; Email: centroarbitragem.sras@gov-madeira.pt

9. Information, Mediation and Insurance Ombudsman Center

Alternatively, you can consult the Consumer Portal, at www.consumidor.pt, or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr.