How can we help?



Availability of Articles.

We suggest you visit our website to keep up to date with all the news and see the availability of our articles.

If the size of the item you are interested in is out of stock, but has the Coming soon option, provide us with your email and we will let you know when it becomes available again within the next 15 days.

If there is no replacement within that period, this subscription will expire and you will have to re-register it. This process is not equivalent to a reservation.

In some articles we may present the message of few units for certain sizes. If any of them interest you, we recommend that you purchase it so as not to be left without it.
Please note that the items in the basket are not reserved. If your basket includes items that are no longer available, we will let you know so that you can delete them and complete the purchase of the remaining items.

On each article page you will find our suggestions to complete your look or similar products that may be of interest.

What is my size?

We offer a wide range of sizes that may vary depending on the style, cut and fabric of each item of clothing. To select the size that best suits you, we put the tools at your disposal: our size table

On the product page you can find our Size Guide . Select the size that interests you and you will see the body measurements it would fit.

Can I know the composition of the products?

The composition of the parts is available on the product detail page.

Was there a stock failure?

The probability of stock failure is very low if your order has been confirmed. However, if stock is out of stock, you will be informed via email of which item(s) is missing and the refund method.

The cost of your order will be refunded to the customer, as well as any shipping costs charged.

Is my data safe with NIDI?

Yes, the information or data provided by the customer will be treated in accordance with the Privacy Policy .

By using this website, the customer consents to the processing of said information and data, declaring that all information or data provided to us is true and corresponds to reality.

Is it possible to request an invoice in an individual name?

Yes. You just have to register and fill in all the billing details before finalizing your order.

Care and recommendations.

In each product, both on the web and on the labels of our clothing items, you can find information on the ideal care for your clothing items.

Shipping, Exchanges and Returns

When will I receive my order?

When placing your order, we will provide you with an estimated delivery date. You can then track it from your account or, if you purchased without registering, from the link in any of the emails we sent you about your purchase.

Can I change the shipping method?

If the purchase has already been completed, it is not possible to change the selected shipping method.

Could my order have been delayed?

If we are unable to deliver your order on the estimated date, we will send you an email and you will see the new delivery date in the order details.

Can I reject delivery of my order?

If you no longer wish to receive your purchase, we suggest that you contact us for this purpose.

They were unable to deliver my order.

If you selected home delivery and were away at the time of delivery, we suggest you contact us and we will check the situation with the carrier.

The order is listed as delivered, but I have not received it. What can I do?

If you have not received your order but it is listed as delivered, we suggest that you contact us and we will check the situation with the transport company.

Can I cancel or change my order?

It is currently not possible to cancel or change your order.

If you change your mind, you can return the items as soon as you have received your purchase, see the Return & Exchange Policy .

What is the deadline to make an exchange?

From the date of receipt of the order, the customer has 14 days to make the exchange, see the Return & Exchange Policy .

Gift Card

Can I change the email address of the virtual gift card recipient?

If you incorrectly entered the e-mail address of the Virtual Gift Card recipient and need to change it, you can contact us and we will help you.

Can I load a gift card?

Once your Gift Card balance is exhausted, it is not possible to recharge it, but you can buy a new one if you wish.

How can I check the balance of a gift card?

The value of the card is predefined and must be spent in full.
Any remaining balance on the Card cannot be refunded or exchanged for cash;

What is the validity of the Gift Card?

The card is valid for one year after purchase.



In accordance with current legislation, prices established on the website must be expressed in euros, with fees and taxes included, on the date of issuance of the corresponding invoice.

The applicable VAT rate will be that in force in the Member State of the place of delivery, depending on the orders placed.

Prices and specifications are subject to change, without prior notice.

NIDI declines any responsibility for any errors published on the page

In the event that the actual price of the ordered product is higher than that shown on the page, the user will be contacted to accept or cancel the order.

In the event that the actual price of the ordered product is lower than that shown on the website , the difference between the actual value and the amount paid will be returned to the user.

What payment methods do you accept?
  • ATM
  • Mbway
  • Google Pay
  • ShopPay
  • Payshop
  • MasterCard
  • Conductor
  • AMEX
  • American Express
  • JCB
  • PayPal
  • Apple Pay
  • Afterpay (available for Australia only)
  • UnionPay
  • iDEAL (only available for the Netherlands)
  • Bancontact (Available to customers in Belgium.)
  • Cryptocurrency (soon)
  • Klarna (soon)

    For your safety, security checks are carried out on all payments made to us at the time of purchase.
Is it safe to use your payment card on the website?

Yes, it is safe to buy online. We use verified security protocols, which encrypt data provided via SSL. Only CES (Secure Electronic Commerce) transactions are accepted. Once the card has been verified, the CES system will contact the card issuing entity so that the buyer can authorize the purchase. The card will only be debited after the bank confirms the authenticity of the card and the user. Otherwise, the order will be canceled. Your information is protected by 256-bit SSL encryption.

Can my credit card be declined? Under what circumstances?

Your credit card may in fact be declined if it is in one of the following situations:
— Expired Card: confirm the expiration date of your card. If you find that you have exceeded the limit, renew it.

— Incorrect or incomplete data: confirm that you have correctly filled in all mandatory fields.

— Outside the permitted limit: if your card limit for your purchases has not been reached. If you encounter any of these situations, consult your bank.

What is PSD2?

PSD2 is a European regulation that makes online payments more secure. When you place an order online using a card payment, your bank may ask you to confirm your identity using 3D Secure authentication.

What are the payment steps when I place an order?

When placing an order in Europe, you may be directed to 3D Secure authentication by your bank. There are many ways to authenticate online payments and you may be asked to confirm your identity via SMS, email or TouchID. Once your payment is authenticated, your order will be placed and you will return to the NIDI order confirmation page. Once your order is confirmed, you will receive an email.

How will my bank confirm my identity?

Contact your bank to understand the 3D Secure authentication process. Make sure they have the correct contact details in case they use SMS or email for authentication.

If I can't place an order, what should I do?

If you have trouble placing an order, you can place an order over the phone by contacting our global Customer Service team.

I have a few more questions about payment: who should I contact?

Our customer service advisors are on hand to answer any additional questions you may have.

Get in touch

Have questions about your order, or a general enquiry?