Shipping Policy

All orders are shipped from our warehouse in Portugal. Orders are shipped between 9:00 am and 6:00 pm on business days.

We usually recommend using your workplace address for the order to be delivered on the first try.

After your order is processed and shipped, you will receive a confirmation email with the tracking number to track your order.

PORTUGAL
€3.9 < €60
FREE > €60

PICK-UP LOCATION
You can also pick up your order at no extra cost at one of our stores from Monday to Saturday, from 10am to 7pm, normally closed on Sundays. If made between Monday and Friday and they are paid by 4 pm on the same day, they will be available for collection up to 48 hours later. If made and paid for between Friday after 4 pm and Sunday, they will be available from Wednesday morning.

PORTUGAL: EXPRESS DELIVERY - Next Day

All orders are shipped Monday through Friday from 9am to 6pm.

Note: For your order to be shipped on the same day, it must be placed by 3pm. Orders received after that time will be shipped the following business day.

INTERNATIONAL EUROPEAN UNION

We currently offer a carbon neutral shipping service on all orders over €150 to the Member States of the European Union.

All orders are shipped from our warehouse in Portugal.

€6.85 to €10 < €150
FREE > €150

UNITED KINGDOM & REST OF EUROPE

We currently offer a carbon neutral shipping service for orders over €150.

All orders are shipped from our warehouse in Portugal.

See TAXES & DUTIES below.

€6.85 — €15 < €150

FREE > €150



SWITZERLAND & NORWAY

We currently offer a carbon neutral shipping service for orders over €150.

All orders are shipped from our warehouse in Portugal.

See TAXES & DUTIES below.

€6.85 to €15 < €150

FREE > €150

NORTH AMERICA (USA & Canada)

We currently offer a carbon neutral shipping service for orders over €200.

All orders are shipped from our warehouse in Portugal.

See TAXES & DUTIES below.

€9.9 to €20 < €200

FREE > €200

REST OF THE WORLD

We currently offer a carbon neutral shipping service for orders over €200.

All orders are shipped from our warehouse in Portugal.

See TAXES & DUTIES below.

€14.9 — €21 < €200

FREE > €200

TAXES & DUTIES

WITHIN THE EUROPEAN UNION

All fees are included, nothing else will be charged.

OUTSIDE THE EUROPEAN UNION

For countries outside the European Union, in some cases, it is possible that a customs fee will be charged by customs inspection as soon as the order enters your country. We have no control over, we cannot predict, nor inform which fees or amounts to be charged.

deliveries

Orders with national or international deliveries are sent via the CTT or T&Express network. All orders outside the European Community are subject to customs inspection. This, although not frequent, may result in the application of a customs duty — this payment is the customer's responsibility.

Shipping costs

Free shipping for all orders over €60, to Portugal. Shipping fees apply per order.

The exact price of each shipment may depend on the country of delivery.

​For countries outside the EU, when the order arrives at the destination country, it may be subject to customs clearance procedures, which may cause delays beyond the original delivery estimate.

In-Store Pickup

You can pick up your order 'online' free of charge at our physical stores. For orders placed between Monday and Friday, if they are paid for by 4 pm on the same day, they will be available for pick up up to 24 hours later. For orders placed and paid for between Friday after 4 pm and Sunday, they will be available for collection from Tuesday morning.